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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Waldherr

October 4, 2023

5  out of  5 rating by Joseph Waldherr
"My parents have had car insurance with Paul for years. We combined policies and we could not be happier, and they saved us quite a lot of money. We used to have the SGT. (Not the actual name)"
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Carmen Olfert

September 25, 2023

5  out of  5 rating by Carmen Olfert
"I have been with this office for a very long time. The staff has always been super helpful and the customer service is superb."
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Brittney Wilkinson

September 13, 2023

5  out of  5 rating by Brittney Wilkinson
"Paul has been my insurance agent for 15 years. His entire staff has always been quick, kind, and knowledgeable. Any time I’ve had a question, a policy change, or a claim, they are easy to contact and work with. I love being able to message the office through the app, and I’m always thankful for him and his entire team. Highly recommend!"
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Rachel Johnson

September 9, 2023

5  out of  5 rating by Rachel Johnson
"Paul and his staff go way beyond the extra mile. If I contact them after hours, they are kind and accommodating. So glad we found them! They are the best! Highly recommend them!!"
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Pete McCorvey

August 26, 2023

1  out of  5 rating by Pete McCorvey
"Dropped me from coverage and never told me. No calls or e-mails. I had to find out when I called to update my payment information. I was riding uninsured for a month. Very unprofessional!"
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Diane Beebe

August 18, 2023

5  out of  5 rating by Diane Beebe
"I have been with Paul for many years and always enjoy working with his office. Everyone is helpful and friendly. If I have any coverage questions, I get immediate answers. If I need to speak with him personally, he always makes himself available. As we just purchased a new home, he came to visit us. It is always a pleasure to speak with him or his employees."
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timothy kappert

August 16, 2023

1  out of  5 rating by timothy kappert
"State farm raised my rate so high I had to find new car insurance. Which I did at a substantial saving. I do like Paul R. Though"
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Ron Weber

August 8, 2023

5  out of  5 rating by Ron Weber
"Very helpful and honest when ever I need anything, great agent as well as the rest of the team."
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James Schauble

August 4, 2023

5  out of  5 rating by James Schauble
"I have used paul's office for my home auto rv and boat insurance for year now and they have always been easy to work with and quick to help me with any problems I'm having. I recently got insurance and bond for an electrical company and he got me everything i needed. everyone in his office is friendly and happy to help with any insurance needs you have."
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Tomi Lynn Wilson-Keiser

August 3, 2023

5  out of  5 rating by Tomi Lynn Wilson-Keiser
"Moving from another state and needed a local agent. Called another agency last week and they were terrible. Never returned my calls after the initial transfer email from my current agent, and front office staff are so rude. Even my current agent's office said they never replied to their email or calls. We are moving next week, and I am already stressed so this did not help. Called this office and spoke with Tami this afternoon. She looked up my current policy, and got me a quote in less than an hour. She was also so kind and patient while I explained what I was dealing with, and left me feeling like this office really cared about having us as clients. Tami helped relieve some of my stress so I can focus on the actual move. It is great knowing we will be covered after the move. Thank you again Tami!"
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cheri nelms

July 26, 2023

5  out of  5 rating by cheri nelms
"I have been a customer at Paul’s office for close to 20 years and I can’t say enough positive about him and Tami as well as Shelly. I have several policies and refinanced my home. They are great at making sure you have what you need and thinking of things that maybe you had no idea you needed like their hospital income policy. Thank you Tami for showing that to me!!! It has helped me more than just a couple of times!!"
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Jessa marie

July 25, 2023

5  out of  5 rating by Jessa marie
"Great insurance, great people, terrible food service. #wheresjakefromstatefarm?"
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Robert Nelms

July 25, 2023

5  out of  5 rating by Robert Nelms
"Great service amazing people I’ve been with them for going on 7 years and haven’t had a single issue I highly recommend State Farm"
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Sandra Kajca

July 22, 2023

5  out of  5 rating by Sandra Kajca
"Everyone is always so helpful and quick to get back me."
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Last Cartoon Laughing

July 21, 2023

5  out of  5 rating by Last Cartoon Laughing
"The agents here we're really patient with me and took their time explaining everything when I was having a hard time understanding information. They also went out of their way to give me further contacts for other resources that I needed as well. Would recommend to family and friends."
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Ryan Nelms

July 21, 2023

5  out of  5 rating by Ryan Nelms
"I have been with Paul my entire life. He and his team has been so amazing that I decided to join the team for myself! Great company paired with a great agents makes everyone’s lives easier! Thank you Paul!"
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James D

April 17, 2023

5  out of  5 rating by James D
"Very helpful, couldn't have asked for a better outcome"
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chenuary nuon

March 22, 2023

1  out of  5 rating by chenuary nuon
"I usually don’t write reviews but I had Horrible customer service talked to Shelly about why my car payment had sky rocketed and she told me they added another car/ driver without any permission. Had some questions about why they did that and she gave me and attitude after I told her they should’ve informed us she told me to have a good day"
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Melynda H

December 1, 2022

5  out of  5 rating by Melynda H
"This office is super helpful and always kind."
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amy quinsey

February 24, 2022

5  out of  5 rating by amy quinsey
"They listen and explain and don't believe in selling you what you don't need. I trust Paul and the rest of the team."
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Hae Lee

February 1, 2022

5  out of  5 rating by Hae Lee
"Best insurance agent ever."
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Lisa Griffith

August 30, 2021

5  out of  5 rating by Lisa Griffith
"I have been with the Paul Rohrbaugh SF agency and specifically working with agent Tami Reza for the last 19 years. Tami is the main reason for my many years of patronage. She is knowledgeable, personable, patient and I trust her explicitly with our insurance needs. I have a hectic work schedule, and knowing she's at the helm, taking care of all things insurance has been a blessing for us. If you need an insurance agent I couldn't recommend a better office or agent."
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Jeremy Bradrick

August 9, 2021

5  out of  5 rating by Jeremy Bradrick
"My wife was a in fender bender where someone rear-ended her. The insurance claim process through State Farm was amazing! It was simple, straight-forward, and frictionless through their App. Having been involved in an accident myself when I was with another insurance company prior to State Farm, I can say this was night and day different. I was pleasantly surprised by the process!"
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Timmi “TinyTim” Bare

April 21, 2021

4  out of  5 rating by Timmi “TinyTim” Bare
"Mr Rohrbaugh was very nice, polite and helpful. I had an appt to purchase a "Surety Bond" but by the time i left i decided that i was going to insure my vehicle and purchase renters insurance with Mr Rohrbaugh's office.."
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Ashley Whitt

December 25, 2020

5  out of  5 rating by Ashley Whitt
"My battery died in my van at 6pm on Christmas Eve while I was out with my four little girls. My husband was working in the ICU and I knew it would be impossible for him to leave to come help. I called Paul for advice and he helped from start to finish! You couldn’t ask for a more honest or dependable person to help you make decisions regarding insurance. Thank you Paul for being there for my family tonight. You made the State Farm song ring true...surely, you were a “good neighbor” to go above and beyond to help me on Christmas Eve!"