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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Channelle Wetmore

October 19, 2024

5  out of  5
rating by Channelle Wetmore
"I love the people that work at Paul's ofifice .They are always there to help. They always do a great job"
We responded:
"Channelle, thank you so much for your kind words! I'm glad to hear that our team has been able to assist you effectively. We truly appreciate your support and are always here to help with any of your insurance needs. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Justin Ward

October 18, 2024

5  out of  5
rating by Justin Ward
"Fast and friendly support!"
We responded:
"Justin we're thrilled to have you as part of our Agency Family. Glad you're pleased our team and and the service they've provided. Really appreciate your feed back, it means the world!"
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The Review

October 9, 2024

5  out of  5
rating by The Review
"Great customer service."
We responded:
"Thank you for your kind words! I'm happy you had a great experience with our customer service. If you ever need anything else, feel free to reach out. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Lori Odom

October 7, 2024

5  out of  5
rating by Lori Odom
"Everyone @ this office is always so nice and immediately solves whatever concern I am calling about."
We responded:
"Lori, thank you for your wonderful review! I'm happy to know that our team is consistently able to address your concerns promptly. Your kind words about our office mean a lot to us. We're always here to help with any future needs! - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Nyla Simone

October 7, 2024

5  out of  5
rating by Nyla Simone
"Travis was the best agent we have in a while. He navigated through a lot confusing issues with ease and a bright personality! I’m so glad we spoke with him today!"
We responded:
"Nyla, thank you for your wonderful review! I'm glad to hear that Travis was able to assist you with such ease and positivity. We're grateful to have him on our team, and it's fantastic that he made your experience a pleasant one. If you need any further assistance, don't hesitate to reach out. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Sterling Wells

October 3, 2024

5  out of  5
rating by Sterling Wells
"Outstanding job."
We responded:
"Sterling, Thank you for your outstanding review! I'm glad you had a positive experience with our office. If you need any further assistance, we're here to help. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Michelle

September 23, 2024

5  out of  5
rating by Michelle
"The guys in the office were amazing, caring and listened to my concerns. And they are still reaching out to me to see if we are doing good. A Big Thank you,Travis🩵💙"
We responded:
"Michelle, thank you for your wonderful review! I'm happy to know you had a positive experience with our office. If you ever need further assistance, we're here to help. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Almut Sidow

September 19, 2024

5  out of  5
rating by Almut Sidow
"Travis, my State Farm agent, is always super helpful, attentive to detail and makes sure to take care of my insurance needs quickly. Highly recommend !"
We responded:
"Thank you, Almut, for your wonderful review! I'm glad to hear that Travis has been super helpful and attentive to your insurance needs. We appreciate your recommendation and are always here to assist you quickly and efficiently. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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ヅChole ヅ

September 19, 2024

5  out of  5
rating by ヅChole ヅ
"The gentleman who helped me was kind and helpful."
We responded:
"Thank you, Chole, for your wonderful review! I'm glad to hear that our team member was kind and helpful during your visit. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, don't hesitate to reach out. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Denise And Gary Porter

September 18, 2024

5  out of  5
rating by Denise And Gary Porter
"Great help with my insurance questions."
We responded:
"Thank you, Denise and Gary, for your kind words! I'm happy to know that we could assist with your insurance questions. If you need any further assistance, feel free to reach out anytime. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Christie Maness

September 16, 2024

5  out of  5
rating by Christie Maness
"Paul has been wonderful! Since I moved here from across the country he got me set up and has even had some great suggestions to make my insurance even better! Definitely recommend!"
We responded:
"Christie, I'm so glad to hear that you've had a positive experience with our office since your move! It's wonderful that our suggestions have helped enhance your insurance. Thank you for recommending us and for your kind words. If you ever need further assistance, we're here for you! - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Girl nextdoor

September 16, 2024

5  out of  5
rating by Girl nextdoor
"Being part of the State farm family is amazing they have your back like no other so definitely recommending joining State farm. Now what is that jingle...oh yeah like a good neighbor State farm is there. And they really are ❤️ thank you State farm 💝"
We responded:
"Thank you so much for your wonderful review! We're glad to have you as part of the State Farm family and appreciate your recommendation. It's fantastic to know that you feel supported by our team. If you ever need anything, we're here for you! - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Makayla Wright

August 31, 2024

5  out of  5
rating by Makayla Wright
"Travis, who just started on August 1st, helped me understand my issue I had and my reason for calling. Being new, he took it upon himself to find out what it was that I needed to know. He was communicative, optimistic, kind and helpful. I got off the call understanding my issue, and was happy that Travis is a new part of the State Farm team. You can tell he enjoys his job!"
We responded:
"Makayla, thank you for sharing your experience! I'm glad to hear that Travis was able to assist you effectively. His communication and optimism are truly valuable to our team. We're happy to have him on board and appreciate your kind words. If you need any further assistance, please don't hesitate to reach out. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Michelle Mccormack

August 30, 2024

5  out of  5
rating by Michelle Mccormack
"Been with them for about twenty years now.Always great customer service!"
We responded:
"Michelle, thank you for your loyalty over the past twenty years. I'm happy to know you've consistently received great customer service. We're always here to help with any future needs or questions. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Cara Mejia

August 29, 2024

3  out of  5
rating by Cara Mejia
"I don't like the fact that you don't get to speak to a person in person."
We responded:
"Cara, thank you for your feedback. I understand the importance of speaking to someone in person. Your input is valuable, and we are always looking for ways to improve our service. Please feel free to reach out to our office if you have any further concerns or suggestions. - Paul Rohrbaugh - State Farm Insurance Agent, Tacoma, WA"
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Haley Cunningham

July 26, 2024

5  out of  5
rating by Haley Cunningham
"As a business owner I am always tackling everything myself, when I needed something done, I got a quick reply with a solution and didn’t have to lift a finger! Love this agency!"
We responded:
"Haley, you're a gem. Thanks for your kind words. It's always a delight to work with you and I hope we get all you need done in a timely manner! Appreciate you."
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Andi Hanson

June 8, 2024

5  out of  5
rating by Andi Hanson
"Incredibly kind. And gracious staff. It is a challenge to find businesses where the staff know you and truly want to help you. These folks are gems. Been with Sate Farm for 50 years."
We responded:
"Andi, thanks so much for your gracious words. It's an honor to be your agent. Thank you for being with us for more than 50 years. Remarkable loyalty. We appreciate you!"
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June Bug

February 13, 2024

1  out of  5
rating by June Bug
"Horrible service! I rarely receive my new cards in the mail the last few years. I always have to call. No accidents no tickets and my insurance increased $400 a year without notice 😡. Looking for a better company after 12 years! I have NOT Added any new vehicles but great example of how your agency has no clue! This is not the first year I do not receive my notifications or cards in the mail!! Do better!"
We responded:
"Thanks for your feedback. I'm mortified that you haven't heard about our amazing and free phone app. State Farm now provides a virtual and free insurance card that is always up to date right on your phone. So you never have to get a paper card any longer. The cards are always included in your renewal statement, but they sometimes get thrown out if you don't know they're there. While we have had a recent industry low price increase, I noticed that you also upgraded one of your vehicles to a 2023 and because newer vehicles are worth more than your older cars, the premiums are tied to what your new car is potentially worth. The more expensive a vehicle, the higher the premiums will be. Also, I noticed that you don't have our new Drive Safe and Save discount that can save you anywhere between 10% and 50% on your premiums. The other discount that you're eligible for is our Defensive Driver Discount that will lower your premiums by 5% with the successful completion of an online class. Please call us for more info, we would love to help you with your concerns. "
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Jim Grout

January 29, 2024

5  out of  5
rating by Jim Grout
"Great customer service and follow up"
We responded:
"Hey Jim, thanks so much for your kind words...it means a lot to me that you would take the time to let us know. Thank you! We look forward to working with you."
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virginio morales

January 2, 2024

5  out of  5
rating by virginio morales
"Good service"
We responded:
"Virginio, thanks so much for your kind review. We're grateful to have you as a client. Let us know anytime you need a question answered, we're here for you!! "
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Joseph Waldherr

October 4, 2023

5  out of  5
rating by Joseph Waldherr
"My parents have had car insurance with Paul for years. We combined policies and we could not be happier, and they saved us quite a lot of money. We used to have the SGT. (Not the actual name)"
We responded:
"Thanks for your comments, Joseph. It means the world to hear your feedback. So glad that we were able to bundle better coverages for you at a significant discount. Your folks have been great clients of mine for many years, it's an honor to bring State Farm's value to another generation in the same family. Welcome, Joseph, we're thrilled to have you onboard. "
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Carmen Olfert

September 25, 2023

5  out of  5
rating by Carmen Olfert
"I have been with this office for a very long time. The staff has always been super helpful and the customer service is superb."
We responded:
"Carmen, I very much appreciate your kind words. We're so grateful to have you as a client and it's been and continues to be an honor to serve you. Making sure that you never feel like you're an interruption to our day but rather the reason for our day is one of our core values. Thanks again for your encouraging comments. "
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Brittney Wilkinson

September 13, 2023

5  out of  5
rating by Brittney Wilkinson
"Paul has been my insurance agent for 15 years. His entire staff has always been quick, kind, and knowledgeable. Any time I’ve had a question, a policy change, or a claim, they are easy to contact and work with. I love being able to message the office through the app, and I’m always thankful for him and his entire team. Highly recommend!"
We responded:
"Hi Brittney! We so appreciate your kind words. We really enjoy having you as a client. It is always a pleasure doing business with people we share values with. So, thanks for taking a moment to leave your review on our page. It's a great help in letting people people know that we really want to assist them with their insurance needs. Thanks for letting us do that for you!"
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Rachel Johnson

September 9, 2023

5  out of  5
rating by Rachel Johnson
"Paul and his staff go way beyond the extra mile. If I contact them after hours, they are kind and accommodating. So glad we found them! They are the best! Highly recommend them!!"
We responded:
"Rachel, it was an honor to serve you. We try to help our clients to the best of our ability especially when there is an emergency situation. So glad that you found us! "
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Pete McCorvey

August 26, 2023

1  out of  5
rating by Pete McCorvey
"Dropped me from coverage and never told me. No calls or e-mails. I had to find out when I called to update my payment information. I was riding uninsured for a month. Very unprofessional!"
We responded:
"Hi Pete! So sorry to hear about your experience. Getting cancelled is never a positive experience for anyone. Just so you know, as an Agent, I don't have the authority to "drop" anyone's policy, that is something the Company always handles directly with every insured. State Farm doesn't depend on the Agent to contact the insured, they handle that directly by notices mailed directly to the named insured at the address of record. They would have notified many times before the cancellation date because they're required to by law. Also, I don't see that I have a Pete or Peter McCorvey insured . I have another McCorvey here, but no Pete. How is your name listed on your policy? "